At Aqualairessentials, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refunds and Returns Policy below.
Return Eligibility
Customers may request a return within 14 days of receiving their order. To be eligible for a return, items must:
- Be unused and in original condition
- Include original packaging and accessories
- Not show signs of wear, damage, or misuse
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
- Products damaged through improper use
- Items returned without original packaging
- Clearance or final sale items, where applicable
Return Request Process
To initiate a return, please contact our support team at [email protected] within 14 days of delivery.
Please include:
- Your full name
- Order number
- Reason for return
- Photos of the item if damaged or defective
Our team will review your request within 2 to 5 business days and provide return instructions if approved.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We may request photos or additional information to verify the issue before processing a replacement or refund.
Refund Process
Once the returned item is received and inspected, approved refunds will be processed within 7 to 10 business days.
As Aqualairessentials currently accepts Cash on Delivery (COD) payments only, refunds may be issued through:
- Bank transfer
- Mobile wallet transfer
- Another mutually agreed refund method
Customers may be contacted to confirm refund details.
Shipping Costs
- Original shipping charges are generally non-refundable
- Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect
Exchange Policy
If you wish to exchange an item, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.
Contact Information
Aqualairessentials
Email: [email protected]