Our travel bottles are crafted with precision, ensuring durability and functionality. Choose us for a seamless journey, wherever your adventures take you.
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item is damaged or not in its original condition, it may not be eligible for a return. You must initiate the return process within 30 days of receiving your order to qualify for a refund.
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions on how to proceed. Please ensure that your email is clear and concise to expedite the process.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain number of days, depending on your payment providers policies. Please note that shipping costs are non-refundable, and only the cost of the item will be refunded.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any supporting photos if possible. We will assess the situation and may offer a replacement or refund based on our evaluation. You must report any issues within 7 days of receiving your order to be eligible for a resolution.
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with aqualairessentials.com is satisfactory. Our customer service team will respond to your inquiries as promptly as possible, typically within 3 business days.
Our travel bottles are crafted with precision, ensuring durability and functionality. Choose us for a seamless journey, wherever your adventures take you.